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Case Study · Pioneer Valley Dental Arts

365 members in 12 months. One new member every single day.

Gina Kiner went from hygienist to practice manager with a vision: simplify care for patients and create predictable revenue for the practice. In twelve months her team signed up 365 membership patients — with zero dollars spent on ads.

Pioneer Valley Dental Arts grew its membership plan with BoomCloud: 365 members in 12 months, $174K ARR, and no ad spend at all. This case study documents how the practice priced, launched, and enrolled its plan, with the verified numbers below.

By Jordon Comstock, Founder of BoomCloud

Free 30 days · Setup help included · Keep every member you enroll

Results at this practice

0
Members signed in 12 months
$0
Monthly recurring revenue
$0
Annual recurring revenue
0
New members per month

Problem

The problem: growth that depended on insurance and ad spend

Most practices chase new patients with ads, discounts and promotions — and never fix the underlying model. Retention stays flat, revenue resets to zero every month, and the PPO keeps setting the price.

Gina's mission when she moved from hygiene into practice management was different: simplify care for patients while creating predictable revenue for the practice.

Solution

The solution: a membership program the whole team owns

A dental membership program is like Netflix for your patients. For a monthly or yearly fee, patients get preventive care, discounts on treatment, and no insurance maximums, deductibles or hoops.

Gina's real genius wasn't launching the plan — it was getting the whole team on board. Dentists, hygienists and front desk were all trained to talk about membership benefits. Instead of siloing financial conversations to the admin team, membership discussions were integrated into clinical care.

BoomCloud handled the rest: online and in-office signup in minutes, automated billing with no awkward declined-card calls, real-time MRR and member growth data, and a support team a call or text away.

Result

The result: $174,000 in recurring revenue and a referral engine

365 patients signed up at $39.99/mo — $14,596.35 in monthly recurring revenue and $174,000 annually.

Members spend $1,200/year on average, versus $400/year for PPO patients.

With zero dollars spent on ads, the practice averaged 30 new members per month, all from word of mouth. Gina's next goal: 1,100 patients in the following 12 months.

"This is the best decision I've ever made for my dental health!" — a member during renewal season.

"Members loved the program so much they brought in friends and family, driving steady growth without a dollar spent on traditional marketing."
Gina Kiner — Practice Manager, Pioneer Valley Dental Arts

Playbook

How to copy Gina's success

  • Build a dedicated team — a subcommittee of admin and clinical staff, not the dentist-owner alone
  • Keep it simple — clear benefits, easy pricing, no PhD required
  • Use the right tools — let BoomCloud handle automation, analytics and support
  • Talk about it, a lot — make membership part of every patient interaction
  • Track and adjust — review member feedback regularly and keep the plan relevant

Questions

Pioneer Valley Dental Arts case study — questions

What results have practices achieved with BoomCloud?
Results in these documented case studies range from 154 members in three months at Grass Valley Smiles to 3,484 members and $1.88 million in annual recurring revenue across nine 7 to 7 Dental locations. Results vary by practice, pricing, team participation, and time in the program.
How do practices grow a successful membership plan?
The featured practices made membership part of daily operations: they published plans on their websites, discussed them during calls and visits, used team huddles and brochures, reviewed charts for uninsured patients, and tracked enrollment and recurring billing in BoomCloud instead of spreadsheets.
How long does it take to grow a membership plan?
The timeline depends on the practice and its enrollment process. Grass Valley Smiles reached 154 members in three months, Pioneer Valley Dental Arts reached 365 in 12 months, and Wood River Dental reached 918 in 24 months. These are documented examples, not guaranteed results.

Choosing software for your own plan? Read what software to use to launch a dental membership plan or compare BoomCloud against the alternatives.

Go deeper

Dental Clinic Marketing Goals: Scale a Membership Program to 365 Members in 12 Months

Read the full story, podcast and marketing breakdown

External evidence · Separate from practice results

Membership research and context

External findings below are not results for this practice (Pioneer Valley Dental Arts) and do not guarantee outcomes. Results at this practice are presented separately above; these sources do not substantiate its other figures or claims.

Dental evidence

In a 2019 RevenueWell article, Jordon Comstock described an original BoomCloud/Divergent Dental analysis reportedly covering thousands of uninsured dental patients: annual spending was $1,576.12 among membership patients versus $772.79 among nonmembers.

Dental-only, vendor-reported observational comparison. This is not randomized or independent clinical research and does not establish that membership caused the difference.

Jordon Comstock · RevenueWell, 2019 →

Dental evidence

Dan Nelson of Wood River Dental reports that, in his office, membership patients had about 2× the annual patient value of Delta Dental patients and 1.5× that of cash patients (28:23–29:11).

Practitioner-reported, office-specific experience—not universal research. The measurement period, cohort definitions, and fee inclusion are unknown. Annual patient value is not a comparison of fees or total healthcare spending. This report does not validate other Wood River case-study figures.

Dan Nelson · Wood River Dental podcast, 28:23–29:11 →

Cross-industry background · Retail

A peer-reviewed 2022 Journal of Marketing Research study of retail subscriptions provides qualitative context: subscription programs can affect purchase behavior through economic benefits and psychological mechanisms.

Cross-industry background only. The study concerns retail, not healthcare or studio services; it does not establish sector-specific spending, retention, or clinical outcomes for BoomCloud users.

Journal of Marketing Research · 2022 retail-subscription study (PDF) →

Ready to build recurring revenue like Pioneer Valley Dental Arts?

Launch a membership plan, enroll your uninsured patients, and watch predictable revenue land every month.