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Chapter 03: Sales

Lesson 05 of 05

The True Value of a Membership Patient

Are you losing money by discounting? The data says the opposite — members spend more.

The lesson

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Across BoomCloud practices, membership patients spend materially more per year than both uninsured patients and PPO patients — typically around twice as much as an uninsured non-member.

The discount you give away is recovered several times over through higher visit frequency and higher case acceptance.

Key takeaways

  • Members spend more than uninsured and PPO patients.
  • Measure revenue per member, not the size of the discount.
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