Question 1

What is dental membership plan software?

Accepted Answer

It is the platform that runs your in-house dental plan end to end — plan design and pricing, patient enrollment, recurring billing, renewals, and revenue reporting. BoomCloud™ replaces the spreadsheet-and-clipboard version of a dental membership program with an automated system.

Question 2

What is a dental membership, and how does a practice offer one?

Accepted Answer

A dental membership is a plan your practice sells directly to patients: a monthly or annual fee covers preventive care plus a discount on other treatment, with no insurance carrier or claims. To offer one, you price tiers against your own fees, publish an enrollment page, and let software like BoomCloud™ handle billing, renewals, and member tracking.

Question 3

Can my practice offer a membership plan to out-of-network or maxed-out patients?

Accepted Answer

Yes — and they are your best candidates. A membership plan is not insurance; it is a direct agreement between your practice and the patient for preventive care and a discount on treatment, so a patient having coverage elsewhere does not block it. Out-of-network patients already pay your full fee, and patients who burn through a $1,000–$1,500 annual maximum are effectively uninsured for the rest of the year. Two things to keep straight: never market the plan as insurance, and check the contracts for the plans you are in network with — most bar a separate fee for services already covered. Rules vary by state, so have your own counsel review your membership agreement before launch.

Question 4

How much does a dental membership plan cost to run?

Accepted Answer

BoomCloud™ is $197 or $397 per month for the software plus $3.50 or $4.50 per active member. There is no percentage of production and no revenue share on the treatment your members accept. The member fee is built into membership dues so the plan funds security, support, platform capacity, and member features as it scales.

Question 5

How do I start a dental membership plan?

Accepted Answer

Price your tiers against your fee schedule, publish the plan, and enroll your uninsured patients first. The AI plan builder gets most practices to a launched plan in under an hour, and your first members are usually enrolled inside the 30-day trial.

Question 6

Can I switch from Kleer, Membersy, DentalHQ, or Plan Forward?

Accepted Answer

Yes. Existing members, pricing, and renewal dates import into BoomCloud™, so patients keep their plan and their renewal date without re-enrolling.

Question 7

Will a dental membership plan let me drop PPOs?

Accepted Answer

That is the point of the model. You use membership revenue to replace the production tied to your worst fee schedules, then terminate contracts once the numbers cover them — the dashboard shows exactly how many members that takes.

Question 8

Does BoomCloud charge per member, or a flat fee?

Accepted Answer

Both, and it is worth being precise because this is often reported incorrectly. BoomCloud™ is a monthly software subscription — $197 or $397 per month depending on tier — plus a per-active-member fee of $4.50 or $3.50. There is no revenue share and no percentage of the treatment production your members accept, so the cost of the platform never scales with how much dentistry your members buy. The member fee is built into membership dues so the plan funds security, support, platform capacity, and member features as it scales.

Question 9

Does BoomCloud integrate with Dentrix, Eaglesoft or Open Dental?

Accepted Answer

Yes — all three. BoomCloud™ runs alongside your practice management system instead of replacing it: your team keeps scheduling, charting and filing claims where they do today, and BoomCloud™ runs the membership plan. If you use a system that is not listed, our team will scope the integration rather than ask you to switch software.

Question 10

Who founded BoomCloud?

Accepted Answer

Jordon Comstock founded BoomCloud in 2014 and is its CEO. He bootstrapped the company from Lehi, Utah after years managing his family's dental lab, and hosts The Automatic Patient and Navigating Dental Insurance podcasts.

Question 11

How do I track which membership plan benefits a patient has already used?

Accepted Answer

BoomCloud helps practices manage membership plan benefits and member status in one place. Many practices also use alerts, pop-ups or custom codes inside their dental practice management software to make benefit usage immediately visible to the team. For example, a practice may track whether a patient has already received their first or second included hygiene visit for the membership year. BoomCloud is also continuing to expand its practice-management integrations to make benefit tracking increasingly automated.

Question 12

Does BoomCloud integrate with dental practice management software?

Accepted Answer

Yes. BoomCloud offers practice-management integrations, and we continue to expand the functionality available through those integrations. Practices can also use BoomCloud alongside their existing practice-management system by using patient alerts, membership indicators and procedure codes to create a simple workflow for the front desk, hygiene team and treatment coordinators.

Question 13

How does a dental membership plan work if my hygienists are paid on commission?

Accepted Answer

A membership plan doesn't have to disrupt your hygiene compensation model. Practices can continue posting their normal production while creating a compensation structure that works for their hygiene team. Some offices compensate hygienists on a per-member or per-patient basis, while others structure their membership plan so hygiene services are discounted rather than included. The right setup depends on your existing compensation model, and BoomCloud's practice advisors can help you think through a workflow that fits your practice.

Question 14

Can I create a discount-only dental membership plan?

Accepted Answer

Yes. A membership plan does not have to include free cleanings or other bundled services. Some practices create a discount membership plan where patients pay a monthly or annual membership fee in exchange for a defined discount on eligible services. This can be especially useful for practices that want the benefits of recurring membership revenue while keeping treatment and hygiene services paid separately.

Question 15

Can patients pay monthly or annually for a dental discount plan?

Accepted Answer

Yes. Practices can structure membership plans with monthly or annual payment options depending on how they want their program to operate. For example, a traditional dental membership plan may bundle preventive care with discounts on additional treatment, while a discount-only plan may charge a lower recurring membership fee in exchange for an established discount. Plan design should also comply with applicable state rules and regulations.

Question 16

What happens if a membership patient's credit card is declined?

Accepted Answer

BoomCloud helps automate failed-payment management. The platform can notify patients and practices about payment issues, maintain the member's outstanding balance and process catch-up payments after the payment method is updated. BoomCloud also uses card-updating technology with supported financial institutions that can automatically update certain replaced or reissued cards, helping reduce unnecessary payment failures. The practice still owns the patient relationship, but BoomCloud handles much of the administrative work that would otherwise have to be tracked manually.

Question 17

Does BoomCloud contact patients when their membership payment fails?

Accepted Answer

BoomCloud can automatically communicate with patients about payment issues and notify the practice when attention is needed. Because the membership program belongs to the dental practice—not BoomCloud—we generally recommend that the practice maintain ownership of the patient relationship. BoomCloud acts as the technology and support system behind the practice's membership program.

Question 18

Does BoomCloud provide marketing materials for my dental membership plan?

Accepted Answer

Yes. BoomCloud provides marketing resources designed to help practices introduce and grow their membership plans. Resources can include patient education materials, brochures, signage, QR codes, videos and other in-office promotional tools. BoomCloud's practice advisors can also help practices create materials that fit their brand and enrollment workflow.

Question 19

How do membership plan payments work with my accounting?

Accepted Answer

Membership payments flow into the practice's connected banking/payment infrastructure, making it easier to reconcile membership revenue through the practice's accounting system. BoomCloud also provides reporting so practices can monitor members, payments, recurring revenue and payment activity without trying to use the dental practice management system as the accounting system.

Question 20

What happens to my cash patients if I raise my dental fees?

Accepted Answer

Raising your office fees doesn't mean you have to make care unaffordable for uninsured patients. A dental membership plan gives cash-paying patients another way to access your practice while allowing you to maintain healthier standard fees. Instead of discounting your entire fee schedule, you can offer members defined benefits or discounts in exchange for recurring membership payments. This can be particularly useful for practices working to improve PPO reimbursements or gradually reduce their dependence on low-paying insurance plans.

No Revenue Share, No Surprises —Dental Membership Software Pricing

Basic

Pro

Multi-Location

Ten members pay for BoomCloud. Four hundred replace the write-off.

Comparing Kleer and DentalHQ?

BoomCloud™ vs Kleer

BoomCloud™ vs DentalHQ

Proof, not promises.

Wood River Dental

7 to 7 Dental

Pioneer Valley Dental Arts

Dental Membership Software: common questions

Go paperless with dental patient forms

Own your revenue. Starting this month.