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🚨 Stop DEFENDING the decision. Start UNDERSTANDING the patient.
September 7, 2026 · BoomCloud™
About this video
🚨 Stop DEFENDING the decision. Start UNDERSTANDING the patient.
In my conversation with Bill Rossi, we talked about handling patient concerns when leaving PPOs.
They’re upset because they don’t want to leave your practice. Lead with empathy, not an argument.
Help them find a reason to stay. 🤝
#PatientRetention
#DentalInsurance
#FeeForService
#PatientExperience
#DentalPractice
#Dentistry
#BoomCloud
