Chapter 07: Management
Lesson 01 of 03
The Importance of Systems
Turning membership from something you remember to do into something that runs.
The lesson
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Who identifies candidates, who has the conversation, who enrolls, who follows up on failed payments, who reports the numbers. Unowned steps are the steps that quietly stop happening.
Key takeaways
- Every step needs a named owner.
- Attach the plan to daily, weekly and monthly routines.
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