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Chapter 09: Accountability

Lesson 01 of 05

Leadership Basics

What the owner or manager has to do personally for the plan to work.

The lesson

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If the doctor never mentions the plan chairside, the team will conclude it doesn't matter. Your behaviour sets the priority far more than any memo does.

Key takeaways

  • The team copies what leadership actually does.
  • Give people the tools and the authority to enroll.
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