Chapter 09: Accountability
Lesson 01 of 05
Leadership Basics
What the owner or manager has to do personally for the plan to work.
The lesson
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If the doctor never mentions the plan chairside, the team will conclude it doesn't matter. Your behaviour sets the priority far more than any memo does.
Key takeaways
- The team copies what leadership actually does.
- Give people the tools and the authority to enroll.
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