Frequently Asked Questions
What is an In-house Dental Membership Program?
A membership program is a set of plans that you offer your patients. These plans offer discounted dental care for a monthly or yearly subscription fee. Once subscribed, a member might benefit from free cleanings plus a discount on other needs. This frees patients and your office from the tethers of insurance companies by offering them the option of a membership plan.
You can learn more from our article on dentistryiq.com
Why use BoomCloud?
If you are serious about growing and scaling a dental membership program then you need a system. BoomCloud is the most robust solution in the dental market. You can track your revenue, active members and cancellations as well as using our ACH payment automation system to automate payments and reduce declined cards. You can also set up unlimited plans and add unlimited members for a low flat monthly fee.
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Can't we just manage this on our own?
Yes, but why pay FICA, taxes and employee benefits when you can have a software system efficiently and automatically manage your program each month for a low monthly fee ($10 per day). A manual system can only be scaled to a small amount of members. The purpose of offering a membership program is to grow it to hundreds or even thousands of members If you rely too much on employees and team members to manage your program what happens when they quit or are fired? your program will fail or plateau because the process and system is in that team member's head.
What happens if patients quit paying after sign up?
It is recommended that you use a 12 month contract(Retainer agreement) when patients sign up for your monthly or yearly membership program. If you use BoomCloud, we recommend using our ACH bank withdrawal features so that your practice is not dealing with declined and expired credit cards. ACH is one of the most secure and effecient payment methods, plus it is more affordable in regards to merchant fees!
How is BoomCloud different than other software programs?
What makes us different.
Credit Card Decline Minimizer - We automatically monitor every credit card and if it declines we work with visa, master card and others to automatically update the payment info, this will save you time collecting declined cards.
Customer Funded - We are not backed by investors, we are backed by you. In order for us to succeed we need to listen to you and help you succeed.
Flexible payment options - Monthly, yearly payments and tracking. Most competitors force to to do monthly only.
Continued education - We offer the BoomCloud university with courses about creating and growing a dental membership program. We also provide your office with a dedicated success rep that can do one on one consultations and weekly webinar courses.
Plan customization and support - we help you customize your plans to your practice and help you set everything up.
Branded to your practice - This is your plan, we help you brand it to your practice. It is not a 3rd party, our other competitors will force you to use their pricing and discounts.
Benefit tracking: This allows the practice to track benefits received by a patient. this is critical to track because it is essential to know what patients are using what benefits so they don't sign up and over use a benefit like cleanings and exams.
Flat Fee: We charge a flat monthly fee + any merchant fees to use our software. Most other solutions takes 10% - 20% of the practice membership revenue. This means as a practice grows they will be paying more and more for software. We don't agree with this model.
ACH Payments: BoomCloud allows your practice to collect ACH payments which are more predictable and have less problems with declines and expiration dates as it will pull funds directly from the patients bank account. This is more affordable for your practice in regards to merchant fees. Our ACH system will allow you to verify in real time as the patient is signing up in the office, no need to wait for verification codes from the bank.
Regulation Management: We provide a legal section in our software that educates practices about what they need to do in their state when it comes to regulations. We also are in the process of getting qualified in each state for our plan templates. Most other companies claim there are no regulations and don't have a solution.
Contract Management: it is critical to manage practice/patient agreements. BoomCloud allows a practice to upload scanned agreements to a patients account or upload a digital agreement and allow patients to sign digitally. All documents will be securely stored under the member account. This is important because most states require a legal agreement and BoomCloud allows your practice to easily and securely manage this.
Customize Patient Enrollment Page: BoomCloud allows practices to customize the patient sign up page with the practice logo and colors
Unique Dashboard: BoomCloud's unique dashboard educates the practice on important metrics that are crucial to growth and success for managing a membership program.
Automated Payment plans: BoomCloud allows practice to create monthly payment plans that are separate from membership fees. For example if a patient came in and received two crowns done but cant afford to pay everything in full. BoomCloud has a feature that will allow practices to add a balance and automate payments while adding interest.
Monthly and Quarterly Features: We are a very innovative software company and are continuously adding new features, fixing bugs and adding value to BoomCloud and those that use it.
What is your refund policy?
Cancel anytime - 30 day notice. Past payments are non refundable.
Can I integrate this software into my website?
Yes. You can integrate our software with any website or by using RocketFire Dental Sites (Our Sister Company). Patients will be able to sign up for your plans right from your website. Contact RocketFire about integration.
Can my practice legally sell a membership program?
Yes! Your practice can legally sell a membership program. Some states have certain requirements and regulations to protect you and the patient. We always recommend having your attorney review your retainer agreement. If you need a great attorney that understands dental membership programs contact J.D. Kesler from Parsons, Behle and Latimer - [email protected]
How does the software collect payments from patients?
BoomCloud can accept the following payment methods and automates monthly or yearly payments:
Credit Cards: Accept credit cards at a fixed merchant fee of 2.9% + $0.30 per transaction.
ACH Transactions: Collect membership revenue by automatucally withdrawing funds from a patients bank account.
- Our merchant partner will charge .08 percent on all ACH transactions
- It takes one 24 hours for charges to be pulled out of a verified ACH account.
- Our merchant partner has to hold onto this for one week before depositing them into your bank account to allow for the person to dispute the transaction.
Can a membership program be offered to patients with insurance?
Yes. However, any applied discount(s) to charges have to also be applied to any submitted claims to insurance payor(s). Always.
Why do you charge a setup fee?
We charge a setup fee because we consult and educate your practice, create digital marketing and print kits, as well as help you set up your plans. Everything included in the setup fee is listed on the pricing page: www.boomcloudapps.com/pricing
Can we create our own plans?
Yes! Our plans are customized for each individual office.
Why should we do a plan if our FFS patients already pay?
You want to do a plan because member patients spend 2-3.5X more than non-members. See this video to learn more: https://boomcloudapps.com/2019/02/01/the-true-value-of-membership-patients-you-are-gonna-love-this-video/
How can we use BoomCloud with our practice management system?
BoomCloud has the ability to work with your practice management system. We have documentation and training on how to correctly manage your membership program with BoomCloud and any practice management system.
Download this ebook for office managers - https://boomcloudapps.com/manage-book
Watch this course for office managers - https://boomcloudapps.com/working-with-practice-management/